Refund & Returns

Refund Policy

1. Eligibility for Refunds
   Refunds are only available for products that are returned in their original condition within
   3 days of purchase.
2. Refund Process
   To request a refund, please contact our customer support team with your order details.
3. Refund Time frame
   Once your return is received and inspected, we will send you an email to notify you that we
   have received your returned item and the approval or rejection of your refund. Once approved,
   refunds will take 5-7 days to be credited into the beneficiary’s bank account.
4. Exchanges
   We only replace items if they are defective or damaged. Incase of exchanges, we will initiate the
   process within 2 Days and the replacement will be delivered within 7 days.

Return Policy

1. Eligibility for Returns
   To be eligible for a return, your item must be unused and in the same condition that you
   received it.
2. Return Process
   To initiate a return, please contact our customer support team within 3 days of
   receiving your item.
3. Return Shipping
   You will be responsible for paying for your own shipping costs for returning your item.
4. Return Time Frame
   In case of a approved return, your replacement will be delivered within 7 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@bigdaddystore.com or call us at 9390819373.